Shipping Policy
Last Updated: September 2026
Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a tracking number via email.
Shipping Destinations
We ship worldwide, excluding the following regions:
• North America (United States, Canada, Mexico)
• Europe (all EU and non-EU countries)
• United Kingdom
All other countries and territories are eligible for shipping.
Shipping Rates
Flexible Rate Regions
Shipping costs for the following destinations are calculated based on package size and weight at checkout:
• Singapore
• Malaysia
• Vietnam
• Thailand
• Philippines
• South Korea
• Japan
• Laos
• Myanmar
• Afghanistan
• Indonesia
• Hong Kong (China)
• Macau (China)
• Taiwan (China)
Flat Rate Regions
For all other eligible destinations worldwide (excluding the regions listed above and Europe/North America), shipping is a flat rate of $15 USD per order.
Delivery Time
Estimated delivery times vary by destination:
• Asia: 5-12 business days
• Middle East: 8-15 business days
• Africa: 10-20 business days
• South America: 12-25 business days
• Oceania: 7-14 business days
• Other regions: 10-25 business days
Delivery times are estimates and may be affected by customs processing, holidays, weather conditions, or carrier delays.
Customs & Import Duties
Buyers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country of destination. These charges are not included in the product price or shipping fee. Please check your local customs regulations before ordering.
Shipping Restrictions
Our laser modules comply with international shipping regulations for laser products. Certain countries may require import permits or have restrictions on laser products. Please verify local regulations before placing your order. We reserve the right to cancel orders that cannot be legally shipped to the destination.
Damaged or Lost Shipments
If your package arrives damaged, you must notify us within 48 hours of delivery with photo evidence of both the packaging and the product. For lost shipments, please contact us within 14 days of the expected delivery date so we can file a claim with the carrier