Last Updated: September 2026

Our Commitment

We are committed to providing high-quality industrial laser modules and professional technical support to every customer. Every product undergoes rigorous testing before shipment. If you encounter any issues during use, please contact us at any time — our technical team will respond within 12 business hours and assist you to the best of our ability.

All Sales Are Final — No Returns for Change of Mind

Due to the specialized and technical nature of industrial laser modules, all sales are final. We do not accept returns or exchanges for the following reasons:

• Change of mind or no longer needed

• Ordered the wrong model or specifications

• Incompatibility with buyer’s equipment

• Price difference or found a cheaper alternative

Please carefully review product specifications before ordering. If you have any compatibility questions, contact us for consultation prior to purchase.

30-Day Quality Replacement Policy

Every unit undergoes rigorous testing before shipment. If you receive a product with a manufacturing defect or functional failure, please follow these steps:

1. Notify us within 30 calendar days of delivery at szjg70633860@gmail.com, including your order number

2. Provide clear photos or a short video demonstrating the issue, along with the product serial number (if applicable)

3. Our technical team will evaluate the case and provide an initial assessment within 2-3 business days

4. If a manufacturing defect is confirmed, we will replace the product with a brand-new unit within 3 business days and provide a new tracking number

5. All round-trip shipping costs for quality-related replacements are borne by us

Important Notes:

• The 30-day period begins on the date of delivery. Claims submitted after 30 days will not be accepted.

• Replacement products continue to benefit from the original 30-day quality guarantee calculated from the original delivery date — the period does not reset.

Exclusions from Quality Coverage

The following causes of product malfunction or damage are not covered under the 30-day quality replacement policy:

• Improper installation, incorrect wiring, or use of an incompatible power supply

• Operation outside the product’s specified parameters (voltage, current, temperature, humidity, etc.)

• Unauthorized disassembly, modification, or repair

• Physical impact, dropping, water exposure, or exposure to corrosive environments

• Damage caused by force majeure (lightning strikes, power surges, etc.)

Lifetime Free Technical Support

We provide lifetime free technical support to all customers, regardless of whether the product is within the quality guarantee period. Technical support includes:

• Product selection and parameter consultation

• Installation and wiring guidance

• Parameter configuration and usage recommendations

• Troubleshooting and fault diagnosis

• Customized solution consultation

Technical support is provided via email with a response time within 12 business hours.

No Warranty

Except for the 30-day quality replacement policy stated above, our products are provided “as is” and “as available” without any warranty of any kind, either expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. After the 30-day period expires, any issues with the product are outside the scope of our responsibility.

Non-Returnable Items

The following items are strictly non-returnable and non-refundable under any circumstances:

• Customized or OEM products

• Products that have been installed, used, or modified

• Products with damaged or missing original packaging

• Products showing signs of physical damage, water exposure, or improper handling

Refund Policy

Refunds are issued only in the following cases:

• A manufacturing defect is confirmed and a replacement of the same product is unavailable

• An order cannot be fulfilled due to reasons on our end

Approved refunds will be processed to your original payment method (PayPal) within 5-7 business days. Shipping fees are non-refundable.

Contact Us

If you have any questions about this policy or need technical support, please contact us at:

• Email: szjg70633860@gmail.com

• Response time: within 12 business hours